Support

We're here to help.

Find answers in the documentation, get in touch with our team, or browse common questions.

Login or permissions issue?
Talk to Your Administrator
How-to question?
Open Documentation
Bug or account issue?
Email Support
Evaluating GulshanSync?
Request a Demo

Documentation

62 articles with 98+ real screenshots. Step-by-step guides for every feature across ERP, SureWin, and Connect. Search by keyword or browse by product.

Open Documentation

Email Support

For account-level issues, bug reports, or questions not covered in the docs, email our support team. We respond within one business day.

Email Support

Talk to Your Administrator Info only

For password resets, role changes, permission updates, or organization configuration, contact your campaign administrator. Only admins can make these changes — GulshanSync support cannot.

Request a Demo

Considering GulshanSync for your organization? Book a personalized demo and we'll walk you through the platform and answer your questions.

Request Demo

What happens after you email us

Expected response times at each stage of our support process.

0h
You send email
Auto-acknowledged
5 min
Auto-reply
Ticket created
8 hours
Human response
Within 1 business day
Resolved
Resolution or escalation
Follow-up if needed

Common questions

Quick answers to the support questions we hear most often. Use the search box above to filter.

Login & Access

I forgot my password. How do I reset it? Popular
For the ERP and SureWin, contact your campaign administrator — they can reset your password from the ERP. For Connect, use the Forgot Password? link on the login page to receive a reset email.
Can I use GulshanSync on my phone?
Yes. All three products are responsive and work on mobile browsers. SureWin is specifically designed for mobile use by field volunteers. ERP and Connect also work on mobile but are optimized for desktop.
Which browsers are supported?
Latest versions of Chrome, Firefox, Safari, and Edge. SureWin additionally requires location permission and works best on mobile browsers.

SureWin Mobile

Why does SureWin ask for location permission? Popular
SureWin verifies that you are physically present in your assigned area before allowing field operations. This prevents fraudulent data entry from outside the field. Without location permission, the app cannot function. See the Location Permission guide for browser-specific instructions.
Does SureWin work offline?
Yes. SureWin caches your assigned tasks and stores activity data locally when you're offline. When you reconnect, the data syncs automatically to the server.

Security & Reports

Is my data secure?
Yes. All traffic uses HTTPS. Passwords are bcrypt-hashed. Multi-tenant isolation prevents cross-tenant data access. Database backups run daily. See our Security page for details.
How do I report a bug or request a feature?
Email docs@gulshansync.com with a description of the bug or the feature you'd like to see. Include screenshots if possible. We review every report and prioritize based on impact.

Still stuck?

Email us at docs@gulshansync.com and we'll get back to you within one business day.

Email Support