Support
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Find answers in the documentation, get in touch with our team, or browse common questions.
Documentation
62 articles with 98+ real screenshots. Step-by-step guides for every feature across ERP, SureWin, and Connect. Search by keyword or browse by product.
Open DocumentationEmail Support
For account-level issues, bug reports, or questions not covered in the docs, email our support team. We respond within one business day.
Email SupportTalk to Your Administrator
For password resets, role changes, permission updates, or organization configuration, contact your campaign administrator. Only admins can make these changes.
Request a Demo
Considering GulshanSync for your organization? Book a personalized demo and we'll walk you through the platform and answer your questions.
Request DemoCommon questions
Quick answers to the support questions we hear most often.
I forgot my password. How do I reset it?
For the ERP and SureWin, contact your campaign administrator — they can reset your password from the ERP. For Connect, use the Forgot Password? link on the login page to receive a reset email.
Why does SureWin ask for location permission?
SureWin verifies that you are physically present in your assigned area before allowing field operations. This prevents fraudulent data entry from outside the field. Without location permission, the app cannot function. See the Location Permission guide for browser-specific instructions.
Can I use GulshanSync on my phone?
Yes. All three products are responsive and work on mobile browsers. SureWin is specifically designed for mobile use by field volunteers. ERP and Connect also work on mobile but are optimized for desktop.
Does SureWin work offline?
Yes. SureWin caches your assigned tasks and stores activity data locally when you're offline. When you reconnect, the data syncs automatically to the server.
Which browsers are supported?
Latest versions of Chrome, Firefox, Safari, and Edge. SureWin additionally requires location permission and works best on mobile browsers.
Is my data secure?
Yes. All traffic uses HTTPS. Passwords are bcrypt-hashed. Multi-tenant isolation prevents cross-tenant data access. Database backups run daily. See our Security page for details.
How do I report a bug or request a feature?
Email
docs@gulshansync.com with a description of the bug or the feature you'd like to see. Include screenshots if possible. We review every report and prioritize based on impact.