CITIZEN ISSUE TRACKING
Track issues. Take action. Build trust.
Citizen Issue Tracking helps campaigns collect citizen complaints directly via the app, assign follow-ups, and monitor resolution progress in real time. AI categorizes issues, prioritizes urgent cases, and suggests actions to resolve concerns efficiently.
Citizens Submit Issues via App
Residents report complaints, feedback, or service requests through the citizen-facing app anytime, anywhere. AI automatically categorizes issues and flags urgent concerns for immediate attention.
Automatic Assignment
AI recommends the best staff member, coordinator, or department for each issue based on location, type, and workload. Responsibilities and deadlines are clear from the start.
Track Progress in Real Time
Managers and leadership monitor each complaint’s status instantly. AI alerts for delays or high-priority issues, allowing proactive intervention before problems escalate.
Guided Follow-Up
Field staff update the status and record actions taken. AI suggests follow-up steps or communication templates to resolve complaints faster, ensuring transparency and accountability.
Analyze Trends & Improve
AI aggregates complaints to detect patterns, recurring issues, and high-impact areas. Teams can prioritize resources, plan interventions, and show measurable results to the community.